Ezysystems – Customer Messaging & Appointment Reminders
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Deliver great customer service with clear, consistent communication.

Ezysystems’s customer messaging tools bring SMS, email and reminders into one place so you can send professional updates in a few clicks and keep every conversation tied to the right job.

Use smart tokens to automatically pull in appointment times, balances, addresses and more — without hunting through your diary or spreadsheets.

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Works with your existing Ezysystems schedule and customer records.

Ezysystems · 2-way messaging
All replies in one inbox
Customer · SMS Hi, can you confirm what time you’re coming tomorrow?
You · Template Hi Sarah — your next appointment is {{next_appointment_time}}. You can see all visits and invoices in your Ezysystems portal.
Customer · SMS Perfect, thank you!
Current template: Reminder – {{customer_name}} · {{next_appointment_date}}
Live sync across web & mobile SMS · Email · Portal

Keep every customer in the loop, without drowning in messages.

Ezysystems lets you send one-off messages, bulk updates and fully automated sequences from the same place you plan your work. Every message is tracked against the customer and the job so your team always has context.

Build templates once, then insert live data using tokens like {{next_appointment_time}}, {{job_address}} or {{outstanding_balance}}. Ezysystems does the heavy lifting so every message feels personal without taking extra time.

Customer Replies

Never lose track of a reply again.

Ask customers to text or email your Ezysystems number and address. Every incoming message drops into a central feed so nothing gets buried in someone’s personal phone.

When a customer replies, you’ll see it alongside their history, balance and upcoming work. Anyone on your team can pick up the conversation and reply from the web or mobile app.

  • Shared inbox for SMS and email replies
  • Instant alerts when new messages arrive
  • Whole conversation history attached to the customer

Job Status Notifications

Keep customers informed from first booking to final invoice.

Configure Ezysystems to send automatic messages at key points in your workflow: when a job is booked, when the team is on the way, when it’s finished and when the invoice is ready.

Use different templates for different services or locations, and choose whether to send via SMS, email or both.

  • On-the-way and job-completed messages
  • Different templates per service type
  • Optional links to customer portal and payment

Appointment Reminders

Cut down on no-shows and last-minute cancellations.

Choose how far in advance to send reminders — hours, days or weeks — and let Ezysystems handle them automatically.

Combine reminder templates with tokens so each customer receives the right date, time and address, even when your schedule changes.

  • Flexible timing rules per service or route
  • SMS, email or both, depending on customer preference
  • Optional follow-up messages when customers don’t respond

What teams say about Ezysystems

Messaging that pays for itself in saved time.

See how service businesses use Ezysystems messaging and reminders to reduce admin, keep schedules full and improve customer satisfaction.

“We went from constant texting to one-click sends.”

Before Ezysystems, every route change meant dozens of manual texts. Now we select a group of customers, hit send and they all get a personalised update with their correct time and street. Our team can finally finish on time.

Dan L. Owner · Clearview Window Care

“Reminders alone have paid for the system.”

No-shows used to be our biggest headache. After turning on SMS and email reminders, our missed appointments dropped dramatically and our calendar is much more predictable.

Mark C. Director · Spotless Home Services

“Invoices and payments tie straight into messaging.”

When we mark a job as complete, Ezysystems sends the invoice and payment link automatically. Most customers pay before the team has even left the street.

Steve B. Owner · Oakridge Cleaning Co.

Guides & resources

Articles to help you get the most from Ezysystems messaging.

2-way SMS

Getting started with Ezysystems 2-way messaging

Learn how to connect your number, send your first campaign and keep all replies organised in one shared inbox.

Reading time · 6 minutes

Read more

Credits & Costs

Understanding messaging credits and notification costs

A simple breakdown of how credits work, how far they go and how to keep communication cost-effective as you grow.

Reading time · 5 minutes

Read more

Campaigns

Running quick campaigns to fill gaps in your schedule

Use Ezysystems marketing tools to contact the right customers at the right time and turn quiet days into fully booked ones.

Reading time · 7 minutes

Read more

Stay updated on new messaging tools and best practices.

Get occasional tips, product updates and ideas on how to keep customers informed without adding admin work — no spam.